Customer support
Voice, email and chat support in English and regional languages.
IT-enabled services from The Lead Market group
Trained teams for support, data and back-office work, ready to scale.
TLM ITES provides outsourced customer support, data processing and back-office operations from India, with dedicated teams, quality checks and service levels you can hold us to.
Live operations
- Support queue3 waiting
- Data batch #48298% done
- QA audit score99.6%
- Night shift12 agents
What TLM ITES does
IT-enabled services & BPO (The Lead Market group). Every service below can be taken on its own or combined into one plan.
Data entry & processing
Accurate entry, cleansing and enrichment at volume.
Back-office operations
Order processing, invoicing and document handling.
Lead research
Prospect data compiled and verified for sales teams.
Content moderation
Review of listings, reviews and user content.
Quality assurance
Every process audited against agreed accuracy targets.
How it works
A clear, four-step process so you always know what happens next and when.
Scope
Define processes, volumes and SLAs.
Pilot
A two-week pilot with a small team.
Scale
Grow the team as volume grows.
Review
Monthly quality and SLA reviews.
Who we work with
Built for teams that want dependable results without managing another vendor closely.
E-commerceLead-gen agenciesSaaS supportHealthcare adminLogistics
99.5%accuracy target
24/7shifts available
2 wkpilot
Ready when you are.
Tell us a little about your business and we'll reply within one working day with next steps.